Returns and Refund Policy
Due to the perishable nature of our confectionery products, Tootsie Roll Industries does not accept returns to ensure food safety and quality standards. If your order arrived damaged or incorrect, please contact our support team within 48 hours for a prompt resolution.
Inspect Your Shipment
Upon delivery, immediately examine your package for any signs of damage or missing items from your Tootsie Roll order.
Contact Customer Support
If there is an issue, email our support team with your order number and clear photographs of the product and shipping labels.
Verification Process
Our quality assurance team will review your claim to verify the discrepancy or damage against our shipping records.
Resolution and Credit
Once approved, we will issue a replacement shipment or a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing