Frequently Asked Questions
Everything you need to know about your favorite Tootsie Roll Industries treats and orders.
How do I check the status of my candy order?
Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery's progress.
Does Tootsie Roll Industries offer allergen-free products?
Many of our iconic products, including Tootsie Rolls and Tootsie Pops, are gluten-free and peanut-free. However, we always recommend checking the specific ingredient label on each package for the most up-to-date information.
What is your return policy for food items?
To ensure the safety and quality of our products, we cannot accept returns on food items. If your order arrived damaged or incorrect, please contact our customer service team within 48 hours of delivery for a resolution.
How should I store my candy to keep it fresh?
For optimal freshness, store your sweets in a cool, dry place away from direct sunlight and strong odors. Ideal storage temperatures are between 65°F and 70°F.
Do you offer international shipping?
Currently, our online store ships exclusively to addresses within the United States. We are working on expanding our logistics to share our treats with fans worldwide in the future.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.